Support Analyst
| Company: | Keenzoo |
| City: | Halifax, Nova Scotia |
| Industry: | IT Software |
| Date: | 17 May `06 |
| Employment: | Full-Time |
| View all jobs posted by Keenzoo > | |
• Answers, records and responds to inquiries regarding problems with or requests for corporate applications, personal computing resources
• Analyzes, classifies and defines end-users’ problems. Asks critical questions and utilizes analytical techniques to identify and isolate problems. Determines if additional assistance is required from other IT personnel to resolve problems
• Coordinates with all other IT personnel to ensure maximum support for all users, local and remote
• Process purchase orders for hardware and software
• Communicate effectively and develop rapport with the user community, vendor support personnel, and other IT personnel
• Reconcile invoices and purchase orders
• Assists in the coordination and dissemination of technical information/issues to all corporate offices
• Perform other duties as assigned
Requirements
• Experience supporting Client/Server and web based applications in a Windows environment
• Proven problem-solving skills
• Strong oral and written communications skills – writing sample required
• Excellent ability to present complex technical information in a clear and concise manner to a variety of audiences, including non-technical
• Places primary importance on delivering superior customer service
• Excellent multi-tasking skills. Prioritizes and performs a variety of concurrent tasks with minimal direction
• Excellent phone skills; Efficiently handles high volume of calls, answers and directs inquiries. Must have pleasant outgoing phone manner
• Demonstrates strong work ethic; Uses time productively to accomplish challenging work goals. Develops efficient work methods
• Self-motivated. Thrives on doing a job well. Has the independence, initiative, and desire to achieve
• The ability to take direction and learn new skills quickly
• Associates degree in a related field and/or an A+ Certification a plus
Contact
• Analyzes, classifies and defines end-users’ problems. Asks critical questions and utilizes analytical techniques to identify and isolate problems. Determines if additional assistance is required from other IT personnel to resolve problems
• Coordinates with all other IT personnel to ensure maximum support for all users, local and remote
• Process purchase orders for hardware and software
• Communicate effectively and develop rapport with the user community, vendor support personnel, and other IT personnel
• Reconcile invoices and purchase orders
• Assists in the coordination and dissemination of technical information/issues to all corporate offices
• Perform other duties as assigned
Requirements
• Experience supporting Client/Server and web based applications in a Windows environment
• Proven problem-solving skills
• Strong oral and written communications skills – writing sample required
• Excellent ability to present complex technical information in a clear and concise manner to a variety of audiences, including non-technical
• Places primary importance on delivering superior customer service
• Excellent multi-tasking skills. Prioritizes and performs a variety of concurrent tasks with minimal direction
• Excellent phone skills; Efficiently handles high volume of calls, answers and directs inquiries. Must have pleasant outgoing phone manner
• Demonstrates strong work ethic; Uses time productively to accomplish challenging work goals. Develops efficient work methods
• Self-motivated. Thrives on doing a job well. Has the independence, initiative, and desire to achieve
• The ability to take direction and learn new skills quickly
• Associates degree in a related field and/or an A+ Certification a plus
Contact
