Canada Online Recruitment Services
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• Information Technology Telecommunications Consultant in Laval
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Company: Soft Bit Experience
Location: Laval, Quebec
Sector: Telecommunications
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Job ID: 1270
Posted at: 2006-06-01
Expire at: 2006-07-01
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Title: Information Technology Telecommunications Consultant
Category: Telecommunications
Location: Laval, Quebec
Employment Type: Full-Time
Advertiser: Soft Bit Experience
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Description
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· Providing high-level project plan and documentation to Director, Solutions Delivery.
· Maintaining ownership and enforce escalation process for installation issue resolution and give final go/no go on installation departure.
· Identifying changes in technology, customer environments, and product direction that could adversely affect the efforts of Witness Systems, Inc.
· Developing and managing project lifecycle up to and including successful handoff to Customer Interaction Center.
· Reviewing all Pre Sales documents and alert Sales and Contract to potential technical, logistical or business issues and liaison with internal departments to ensure all necessary needs and goals are being met.
· Allocating resources with other PMs and maintain installation / project schedule and perform all other required duties.
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Position Requirements
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· 5 years technical project management
· Bachelor’s degree or equivalent experience required.
· 7 years customer relationship management.
· 3 years experience in Information Technology
· Ability to travel 60%
· Software specific working knowledge required of the following: Microsoft Windows 3.1/95/NT, OS/2, Novell 3.11 and higher, MS Project, Microsoft Office Suite, IPX/SPX, TCP/IP
· Special consideration for MCSE or Formal Training with NORTEL, Aspect, Rockwell, or Lucent phone switches.
· Experience working with voice and data networks in the capacity of design, implementation or project management.
· Call Center Industry Experience definitely a plus. |
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