Canada Online Recruitment Services
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• Technical Support Analyst in Gatineau
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Company: SCI Life Insurance
Location: Gatineau, Quebec
Sector: IT Software
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Job ID: 1324
Posted at: 2006-06-06
Expire at: 2006-07-06
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Title: Technical Support Analyst
Category: IT Software
Location: Gatineau, Quebec
Employment Type: Full-Time
Advertiser: SCI Life Insurance
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Description
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Answer incoming client and customer calls.
Troubleshoot software and hardware issue via phone.
Train end users in the use of equipment and software.
Acquire and maintain expert knowledge of emerging desktop technologies and software applications.
Fully document all cases in call tracking software and escalate to appropriate queue.
Escalate support call to supervisor as necessary.
Assume ownership of project-related tasks as needed or assigned.
Act as liaison between clients or customers and other company IT organizations or external IT vendors.
Maintain and seek knowledge about current industry-wide support practices and the potential impact on the support business.
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Position Requirements
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- Microsoft Windows 95/98/NT/2000/XP
- Microsoft standard desktop applications including Word, Excel, PowerPoint, Exchange, Visio, Project
- Customer interaction
- Troubleshooting PC hardware issues including modems, monitors, printers, hard drives, PDAs
- Fundamental understanding of networking including Novell, NT, TCP/IP, WINS, DNS
- Troubleshooting web browsers and security settings
- Using AS/400 applications
- Wireless communication support |
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