• Customer Service / Order Support Clerk in Paradise

We are currently seeking a highly motivated Customer Service / Order Support Clerk to join our team. If you are a smart, creative, hard working individual, interested in an opportunity to challenge yourself, we would love to hear from you.

Position: Customer Service / Order Support (non-exempt)
Schedule: Part-Time & Full-time (40 hrs per week), M-F
Pay rate: $25.00 - $30.00/hr (depending on experience)
Benefited position (Health, Dental, Vision)

Primary Responsibilities:

All aspects of customer service, including:
• Answering phones in a positive and professional manner (providing excellent customer service for customers who call with questions and directing phone calls to appropriate personnel)
• Managing (or servicing) orders from customers and subsequent data entry into our apparel-specific program
• Creating orders / pick slips / invoices / credit memos
• Processing return authorizations for customers as needed
• Interfacing with and providing support for Inside Sales, Credit department and warehouse in executing/processing orders.
• Filing and other organizational tasks within the order support area.
• Other duties as assigned.

Required skills:

• Preparing invoices per sales orders
• Posting invoices and applying payments.
• Processing credit card payments and refunds.
• Excellent phone communication; excellent interpersonal and oral/written communication skills.
• Ability to perform well in a fast-paced environment, maintaining a strong customer service focus.
• Superior ability to juggle multiple competing tasks and demands, establishing priorities and meeting deadlines, while ensuring exceptional attention to detail.
• Ability to establish and maintain positive working relationships with customers, vendors and all levels of the company.
• Solid computer skills: intermediate to advanced skill in MS Word and Excel and familiarity with Microsoft Outlook.
• Ability to exercise independent judgment and follow-through on assigned work.
• Multi-line phone experience.
• Accuracy in data entry, organizational skill and attention to detail.
• Good typing ability and 10-key (touch).
• Courtesy and poise under stressful situations.
• Contacting customers and shipping companies for delinquent accounts, initiating appropriate action and payment arrangements. Creating and executing follow-up timelines and maintaining collection records.
• Daily reconciliations.