Customer Service Representative
| Company: | Mercury Industries |
| City: | Windsor, Ontario |
| Industry: | Insurance |
| Date: | 02 Feb `06 |
| Employment: | Full-Time |
| View all jobs posted by Mercury Industries > | |
As a Customer Service Representative, you are accountable for:
• Courteously and promptly answer all calls received in the Service Center from insurers, claimants, agents and any other parties and gather the necessary information in a timely manner.
• Accurately enter the first notice of loss information, identifying those claims that require immediate adjuster or supervisor attention.
• Respond to status and inquiry calls from customers regarding policy and coverage information within authority. Appropriately transfer calls without inconveniencing the customer.
• Perform data entry of faxed to include most lines of business and loss types.
• Actively report trends and/or service issues to the management team to ensure service levels to our customers and business partners are not impacted.
• Support an environment of continuous improvement by offering ideas and suggestions to improve the service level provided to our customers as well as help develop more efficient workflows.
Requirements
• Strong PC navigation skills, including knowledge of Windows operating environment and internet.
• Strong communication skills. Ability to effectively interact with all levels of internal and external business partners.
• Excellent verbal and written communication skills.
• Strong customer service and telephone skills.
• Demonstrates ability to meet or exceed established ACD Performance Measures.
• Effectively work in a team environment.
Contact
• Courteously and promptly answer all calls received in the Service Center from insurers, claimants, agents and any other parties and gather the necessary information in a timely manner.
• Accurately enter the first notice of loss information, identifying those claims that require immediate adjuster or supervisor attention.
• Respond to status and inquiry calls from customers regarding policy and coverage information within authority. Appropriately transfer calls without inconveniencing the customer.
• Perform data entry of faxed to include most lines of business and loss types.
• Actively report trends and/or service issues to the management team to ensure service levels to our customers and business partners are not impacted.
• Support an environment of continuous improvement by offering ideas and suggestions to improve the service level provided to our customers as well as help develop more efficient workflows.
Requirements
• Strong PC navigation skills, including knowledge of Windows operating environment and internet.
• Strong communication skills. Ability to effectively interact with all levels of internal and external business partners.
• Excellent verbal and written communication skills.
• Strong customer service and telephone skills.
• Demonstrates ability to meet or exceed established ACD Performance Measures.
• Effectively work in a team environment.
Contact
