Customer Service Representative

Company:	Whitesell Canada Corporation
City:	Vaughan, Ontario
Industry:	Manufacturing/Operations
Date:	14 Jul `08
Employment:	Full-Time
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Duties and Responsibilities

Ensures prompt and courteous service at all times.

Understands the details of sales orders and quotations, for both current and future inventory valuation and pricing policies.

Enters customer orders into the computerized inventory system.

Completes and follows up on all customer quotations within a reasonable time frame.

Tracks order status to provide feedback to customers on late deliveries. 

Resolves customer disputes and quality issues.

Coordinates and consolidates shipments to customers to control expenses.

Informs and invoices customers on additional charges outside of normal selling terms.

Ensures profitability is maintained through the consideration of order size, available inventory at varying costs and offering alternatives of slow moving inventory.

Contacts current or potential customers to generate new sales opportunities.

Completes the New Account Summary Form and supporting documentation and requests Accounting to set up new customers.

Works with and assists outside sales representatives and Purchasing Department. 

Requirements

Employment Requirements

1-2 years experience in customer service is an asset, preferably working with industrial products or automotive.

University or college degree required.    

Entry level to intermediate computer skills in Microsoft Office programs.

Knowledge, Skills, and Abilities

Knowledge of fasteners and industrial products is an asset.

Excellent oral and written communication skills.

Time management skills including the ability to multi-task and prioritize tasks.

Proven decision making, analytical and problem solving skills.

Excellent interpersonal skills.

Must have patience and control to work effectively in difficult situations and adapt to sudden/frequent changes with composure.

Ability to participate in recommending improvements to operations and processes.

Must be innovative and flexible, to respond in a positive manner to situations, both external and internal, while at the same time protecting Whitesell interests.

Ability to read basic blueprints is an asset.

Working Conditions

Inside office environment.

Contact
Apply via e-mail to our Human Resources Coordinator Cynthia Yaguchi at: cyaguchi@whitesell.ca Company Website: www.whitesell.ca