Senior Communications Specialist
Responsible for the daily operations and maintenance of the data and voice infrastructure including hardware, firmware and services. and performing installation of infrastructure where needed.Mentoring voice and network technicians in daily performance of their assign tasks and provide technical support.Working with project team on all acquisition/installation of voice and network hardware equipment, software, and maintenance agreements to maximize integration, compatibility, and continuing operations of systems with minimal disruption.Working with the Infrastructure Architect, responsible for the planning and design of voice infrastructure to ensure the stable operation of the organization’s IT assets.
Requirements
Experience in managing voice and network enterprise infrastructure production environment.Certifications in ITIL.Avaya IP Office certified min (2) years experience.Avaya Communications Mgr/Definity certified min (5) years experience.Cisco Call Manager/Voip experience a plus.Nortel Opt 21-81 experience a plus.Demonstrated leader of people, able to earn confidence of others quickly, exhibiting credibility through his/her actions and interactions with others.Committed to team building, mentor to staff and a good coach.Solid working knowledge of current IT technologies, across a wide variety of areas.Ability to deal tactfully with vendors, suppliers, and contractors who provide a broad spectrum of products and services.Budgeting and cost-management skills.Experience at working both independently and in a team-oriented, collaborative environment is essential.Can conform to shifting priorities in company requirements, product demands, and purchasing timelines through analytical capabilities.Persuasive, encouraging, and diplomatic.Strong written and oral communication skills.Adept at conducting research learn, understand, and apply new technologies.College BS or BA in Information Technology or Customer Service.Network and voice network experience.Experience in the Transportation Industry.Operations: ITIL Framework (or equivalent); Monitoring (e.g. Tivoli, Mercury Interactive, HP OpenView); Incident/Problem/Change/Release/Configuration Management (Peregrine, Merant, Remedy etc.); Capacity Planning/Management; etc.
Contact
