Training and Implementation Specialists -Healthcare
| Company: | SkillsMeridian Inc |
| City: | Markham, Ontario |
| Industry: | Healthcare |
| Date: | 02 Feb `09 |
| Employment: | Full-Time |
| View all jobs posted by SkillsMeridian Inc > | |
SkillsMeridian Inc is an elite recruitment partner for many top Canadian companies and we are seeking a Training and implementation analyst for a leading provider of SaaS software solutions to the healthcare industry in the US and Canada. This company is a fast growing company and they have a proven portfolio of products and have had great brand name. They are also a top company in the EMR market with a focus on physicians.
The company requires a person who will be able to support their data centers which house the customers systems and be able to support the corporate infrastructure and hence enable to run their business most efficiently.
They are looking for a qualified Training and Implementation Analyst for their Head Office located in Markham. Candidates must be self-starters, highly motivated, experience in the IT industry and must have proven ability to multi-task.
You must have at least 5 years of business experience.
Responsibilities:
Coordinate implementation activities for assigned clients (change management, workflow assessment, account setup, technology assessment and conversion of data from old system to new system.
Deliver the companys training programs including e-learning, booster sessions, class room, webbased sessions and product upgrades for both external and internal customers.
Proactively identify issues, and contribute to the overall success of training and implementation activities.
Coordinate training projects and deliverables with customers, training team and subject matter experts.
Assist in the development and implementation of a comprehensive strategy for high quality educational courses and programs in support of software products.
Participate in Joint Application Design sessions and application usability testing
Act as the single point of contact for the implementation, and liaison between the client, production support, and management staff.
EXPECTATIONS
Strong facilitation, presentation, and verbal communication skills
Demonstrate ability to actively listen and respond to questions from trainees in a manner that creates understanding.
Demonstrate ability to read and interpret technical information.
Demonstrate ability to compose clear and concise technical written communication.
Work with product experts, business analysts, and project managers to understand each clients needs.
Demonstrated ability to utilize Internet Resources.
Demonstrated proficiency with personal computers in a Windows environment, including word processing and spreadsheet applications. MS Word, Excel, PowerPoint, Outlook and other related software programs preferred.
Bachelor of Education, Bachelor of IS, Adult Education certificate / diploma, or related areas of study from an accredited college or university, or equivalent work experience required.
Minimum 2 years experience delivering end user eLearning & classroom training on a technical product to a wide variety of audience types and sizes.
Basic knowledge of computer hardware and network topologies.
Ability to create, track and execute projects within Microsoft Project
Demonstrate proficiency and successful experience implementing a comprehensive software training program.
Detail oriented and organized to track implementation process
Proven ability to understand objectives and assess skills gaps (Needs Analysis)
Leadership skills to build and manage positive and professional client & internal staff relationships.
Ability to organize own work load and maintain a high level of performance in a dynamic and fast-paced environment with minimal supervision.
Strong technical skills and ability to learn new technical topics quickly.
Proven ability to manage challenges that are frequently complex, conceptual and long-term in nature.
Must be able to travel within and outside the province. Some travel to the US may be required.
COMMUNICATION SKILLS
Excellent written and verbal communication skills.
NICE TO HAVE
Healthcare experience or relevant field, particularly physician office operation knowledge is an asset
Experience in instructional design methods
Experience with automation and monitoring tools
Strong customer focus.
Excellent work habits.
Ability to work effectively in a team.
The company offers a competitive compensation package, benefits package, performance-based incentives, the right training program and career development opportunities.
The company requires a person who will be able to support their data centers which house the customers systems and be able to support the corporate infrastructure and hence enable to run their business most efficiently.
They are looking for a qualified Training and Implementation Analyst for their Head Office located in Markham. Candidates must be self-starters, highly motivated, experience in the IT industry and must have proven ability to multi-task.
You must have at least 5 years of business experience.
Responsibilities:
Coordinate implementation activities for assigned clients (change management, workflow assessment, account setup, technology assessment and conversion of data from old system to new system.
Deliver the companys training programs including e-learning, booster sessions, class room, webbased sessions and product upgrades for both external and internal customers.
Proactively identify issues, and contribute to the overall success of training and implementation activities.
Coordinate training projects and deliverables with customers, training team and subject matter experts.
Assist in the development and implementation of a comprehensive strategy for high quality educational courses and programs in support of software products.
Participate in Joint Application Design sessions and application usability testing
Act as the single point of contact for the implementation, and liaison between the client, production support, and management staff.
EXPECTATIONS
Strong facilitation, presentation, and verbal communication skills
Demonstrate ability to actively listen and respond to questions from trainees in a manner that creates understanding.
Demonstrate ability to read and interpret technical information.
Demonstrate ability to compose clear and concise technical written communication.
Work with product experts, business analysts, and project managers to understand each clients needs.
Demonstrated ability to utilize Internet Resources.
Demonstrated proficiency with personal computers in a Windows environment, including word processing and spreadsheet applications. MS Word, Excel, PowerPoint, Outlook and other related software programs preferred.
Bachelor of Education, Bachelor of IS, Adult Education certificate / diploma, or related areas of study from an accredited college or university, or equivalent work experience required.
Minimum 2 years experience delivering end user eLearning & classroom training on a technical product to a wide variety of audience types and sizes.
Basic knowledge of computer hardware and network topologies.
Ability to create, track and execute projects within Microsoft Project
Demonstrate proficiency and successful experience implementing a comprehensive software training program.
Detail oriented and organized to track implementation process
Proven ability to understand objectives and assess skills gaps (Needs Analysis)
Leadership skills to build and manage positive and professional client & internal staff relationships.
Ability to organize own work load and maintain a high level of performance in a dynamic and fast-paced environment with minimal supervision.
Strong technical skills and ability to learn new technical topics quickly.
Proven ability to manage challenges that are frequently complex, conceptual and long-term in nature.
Must be able to travel within and outside the province. Some travel to the US may be required.
COMMUNICATION SKILLS
Excellent written and verbal communication skills.
NICE TO HAVE
Healthcare experience or relevant field, particularly physician office operation knowledge is an asset
Experience in instructional design methods
Experience with automation and monitoring tools
Strong customer focus.
Excellent work habits.
Ability to work effectively in a team.
The company offers a competitive compensation package, benefits package, performance-based incentives, the right training program and career development opportunities.
